Customer SuccessTone: friendly
Churn Prevention Outreach
Proactive email to surface and resolve churn risks before renewal.
41% avg. open rate13% reply rate76 words21 sec read
Subject Line
Let us fix this before renewal
Email Body
Hi {{first_name}},
I want to make sure we address any friction before your renewal cycle.
If there are gaps in product fit or support, please reply directly and I will coordinate a fast resolution plan.
Your success is the priority.
I will keep this proactive with clear checkpoints, owners, and dates so your team always has visibility into progress.
If priorities changed, share your top outcomes for this quarter and I will adjust the plan accordingly.Replace all {{variables}} with your actual information before sending.
Why This Template Works
1
Focuses on measurable customer outcomes rather than generic check-ins.
2
Surfaces proactive support before issues become churn risk.
3
Ends with one clear action to keep account momentum high.
Best Practices
- ✓Reference real usage data or account milestones.
- ✓Send proactive outreach before renewal windows.
- ✓Use one concrete recommendation in each success email.
Frequently Asked Questions
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