Customer SuccessTone: friendly
NPS Feedback Request
Short feedback request designed for high response rates.
41% avg. open rate13% reply rate67 words20 sec read
Subject Line
Quick feedback request
Email Body
Hi {{first_name}},
Would you mind sharing quick feedback on your experience so far?
Your input helps us prioritize improvements and support your team better.
Survey link: {{survey_link}} (takes under 2 minutes).
I will keep this proactive with clear checkpoints, owners, and dates so your team always has visibility into progress.
If priorities changed, share your top outcomes for this quarter and I will adjust the plan accordingly.Replace all {{variables}} with your actual information before sending.
Why This Template Works
1
Focuses on measurable customer outcomes rather than generic check-ins.
2
Surfaces proactive support before issues become churn risk.
3
Ends with one clear action to keep account momentum high.
Best Practices
- ✓Reference real usage data or account milestones.
- ✓Send proactive outreach before renewal windows.
- ✓Use one concrete recommendation in each success email.
Frequently Asked Questions
Related Templates
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Would you be open to a short customer story?
View template Customer SuccessQuarterly Business Review Invite
QBR invitation for {{quarter_name}}
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