Why can’t I log in to Outlook?

Check our status map. If servers are green, try clearing your browser cache or checking your password.

Is Hotmail different from Outlook?

No, they use the same infrastructure. If Outlook is down, Hotmail is likely down too.

Click the "Report Issue" button on this page to help other users in your region.

If other sites load fine but Outlook doesn’t, and our tool shows "Issues", it’s likely Microsoft.

It means the service works for some people but not others, or only specific features (like attachments) are broken.

Check if Outlook, Hotmail, or Microsoft 365 is currently experiencing issues.

Monitor the real-time health of Microsoft email services. If you’re having trouble sending or receiving mail, check here first.

1

Global outage heat map

2

Community-based problem reporting

3

Official Microsoft 365 health feed

4

SMTP and Webmail connectivity test

5

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