Should follow-ups stay in the same thread?

Same-thread follow-ups preserve context, but a fresh subject can help if the original thread is stale.

What is a good follow-up cadence?

A practical sequence is day 0, day 3 or 4, and day 7 or 8 with shorter messages each step.

Follow-upTone: friendly

Support Resolution Follow-Up

Post-support follow-up that confirms closure and reinforces trust.

36% avg. open rate11% reply rate78 words21 sec read

Support Resolution Follow-Up email template thumbnail

Subject Line

Checking that everything is resolved

Email Body

Hi {{first_name}},

I wanted to confirm the issue with {{ticket_topic}} is fully resolved on your side.

If anything is still unclear, reply here and I will make sure we close it quickly.

Also happy to share best practices to avoid this issue going forward.

I am happy to streamline this with a brief recap and clear owners so there is no ambiguity on what comes next.

If this still matters this cycle, I can send that recap today.

Replace all {{variables}} with your actual information before sending.

Why This Template Works

Adds context from prior touchpoints so recipients do not need to re-read earlier emails.

Introduces new value in every follow-up instead of repeating the same ask.

Gives a direct yes or no next step to reduce response effort.

Best Practices

✓Space follow-ups 3 to 5 business days apart.
✓Shorten each follow-up instead of making it longer.
✓Use one clear CTA in each message.

Frequently Asked Questions

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